Liaison Officer – Sales, Partnerships & Market Growth

Pamoja Mental Health & Safeguarding Network is a growing professional organisation focused on strengthening mental health support, safeguarding systems, and organisational wellbeing across Kenya.

We are seeking a Liaison Officer – Sales, Partnerships & Market Growth to drive revenue growth and support institutional engagement. This role is consultative rather than transactional, focused on building credible long-term partnerships.

Role Purpose

The Liaison Officer will lead Pamoja’s market engagement, client acquisition, and strategic partnerships in a manner that is ethical, professional, and aligned with mental health and safeguarding standards.

Key Responsibilities

Client Acquisition & Institutional Engagement

• Identify and engage potential organisational clients including corporates, NGOs, schools, and faith-based institutions.
• Conduct introductory meetings, needs assessments, and follow-ups with prospective partners.
• Present Pamoja’s mental health, safeguarding, and training services clearly and professionally.
• Work with management to develop tailored proposals and service packages.
• Convert qualified leads into service engagements without over-promising capacity.

Partnership & Referral Development

• Build partnerships with insurance companies, corporate HR teams, NGOs, and educational institutions.
• Support engagement processes required for institutional and insurance partnerships.
• Maintain strong relationships that encourage repeat engagements and referrals.

Market Representation

• Represent Pamoja in stakeholder meetings, networking forums, and institutional engagements.
• Communicate the organisation’s value proposition consistently and professionally.
• Conduct market research and identify what will support Pamoja’s strategic growth

Internal Coordination

• Align sales efforts with organisational systems and clinician availability.
• Support scheduling and coordination of trainings, organisational sessions, and service delivery.

Reporting & Performance Tracking

• Maintain accurate records of leads, meetings, proposals, and partnerships.
• Provide periodic reports on sales activity and partnership development.

Ethical Practice

• Uphold confidentiality, safeguarding, and professional ethics at all times.
• Ensure all market engagements reflect Pamoja’s clinical and safeguarding standards.

Required Qualification & Experience

• Diploma/Bachelor’s degree in Business Administration, Marketing, or a related field
• Proven experience in institutional sales, partnerships, or business development with a track record of driving growth.
• Ability to engage senior decision-makers and organisational executives.
• Strong communication, negotiation and interpersonal skills, with proficiency in CRM systems.

Desired

• Exposure to mental health, healthcare, safeguarding, or social services.
• Experience working with insurance providers or benefits programs.
• Proposal writing or service contracting experience.

Personal Attributes

• Integrity and professionalism
• Consultative relationship-building approach
• Organised and accountable
• Comfortable working with clinicians and leadership teams

How to Apply

Qualified candidates should send their CV and a brief cover letter outlining relevant experience to: pamojamentalhealth@pamojasafeguarding.com by 22nd March 2026 with the subject line: Application – Liaison Officer