Privacy Policy

Pamoja Mental Health and Safeguarding Network is committed to protecting your privacy. This policy outlines how we collect, use, and safeguard your personal information when you use our website and services.

Data Types and Collection Methods

We collect both information that you provide as well as automated data concerning your use of the website.

Information You Provide

We protect the privacy of our users by limiting the amount of personally identifiable information that we collect. You can use many of our pages without needing to provide your personal information.

However, in order for us to deliver our specialized services, we require that you provide information about yourself. This data may include:

  • Name
  • Email address
  • Phone number
  • Organisation (if applicable)

Automatically Collected Data

Like many websites, we use cookies (small files transferred from our website to a user's hard drives or browsers) and other similar information-collecting tools to gather certain information automatically.

The types of information we are able to automatically collect include:

  • IP address (may be processed by our analytics tools)
  • Browser type and version
  • Device and operating system
  • Pages visited, session duration, and interactions with the site
  • Approximate location (derived from IP address)

Additionally, the type of information we are able to collect using Google Analytics, as a result of your browser's set cookies may include (but is not limited to):

  • Clicks
  • Downloads
  • Demographics
  • Referral sites

For more information on Google Analytics, please visit the Google Analytics website.

How We Use Your Data

We process your personal data and automatically collected information to deliver services to you and to inform you of other benefits or opportunities associated with our services.

We use your data to:

  • Respond to enquiries and requests
  • Provide counselling, wellbeing, and safeguarding services
  • Communicate with you about services or updates you request
  • Maintain, secure, and improve our website
  • Measure website performance and usage via Google Analytics
  • Comply with legal and safeguarding obligations

We do not sell your personal data.

Legal Bases for Processing

Under applicable data protection laws, we rely on the following lawful bases to process your data(as relevant):

  • Consent – where you provide it (e.g. submitting an enquiry form). You can withdraw consent at any time.
  • Contract / service provision – where processing is necessary to provide requested services.
  • Legal obligation – where we must comply with legal or safeguarding duties.
  • Legitimate interests – to operate, secure, and improve our website and services, where these interests do not override your rights.

How We Share and Disclose Your Data

We may share personal data only where necessary with:

  • With trusted service providers (e.g. website hosting, email services, analytics providers such as Google Analytics)
  • Where required by law, regulation, or safeguarding obligations

We require service providers to protect personal data and use it only for the services they provide to us.

International Data Transfers

Personal data may be transferred to and processed in Kenya. If UK/EU personal data is involved, Kenya is not currently recognised as an adequacy country under UK GDPR. We apply appropriate safeguards, including:

  • Secure hosting and encrypted connections where available (e.g. HTTPS)
  • Access controls and confidentiality procedures
  • Data minimisation (only collecting what is necessary)

Where third-party providers (such as Google) process data internationally, those transfers are governed by their applicable safeguards and contractual terms.

How We Store and Protect Your Data

  • We store data securely and restrict access to authorised persons only.
  • We use appropriate technical and organisational measures to protect personal data.
  • We retain personal data only for as long as necessary for the purpose it was collected, or as required by law.

Managing Your Information

Depending on your location and applicable law, you may at any time:

  • Access your personal data
  • Request correction of inaccurate data
  • Request deletion/erasure (where applicable)
  • Object to or restrict processing
  • Request data portability (where applicable)
  • Withdraw consent at any time (where processing is based on consent)

To manage your information, contact us using the details below.

Cookies

All new visitors to our website have the option to accept or deny cookies. You can control cookies through your browser settings, including blocking or deleting cookies. If you disable cookies, some parts of the site may not function as intended.

Contact Information

If you have any questions about this Privacy Policy and/or the practices or the use of this site, please email us at pamojamentalhealth@pamojasafeguarding.com

Changes To This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.